Frequently Asked Questions (FAQs)

For queries regarding delivery, please refer to the Delivery Info page for more information.

ORDERING

Is there a minimum order?

There is no minimum order quantity but a delivery charge of SG$30 applies for orders under $300.

PAYMENT INFO

What payment methods do you accept?

We accept payment by Visa, Master, AMEX, Apple Pay, Google Pay, JCB, and Shop App.

Can I amend or cancel an order after I have placed it?

We are sorry that we are unable to cancel orders after payment has been confirmed. For changes to your order please contact us via the Contact Us Form. We will try our best to accommodate your request.

RETURNS & EXCHANGES

Something is wrong with my order. Can I return products?

Please refer to our Exchange or Refund Policy here.

GIFTS

Can I send a gift to somebody in Singapore from overseas?

Absolutely. Please make sure the local delivery address includes the unit number and Singapore postal code. Let us know the name and contact number of the recipient, we will get in touch with them to ensure the delivery process is successful.

CUSTOMER SERVICE

I have further questions, whom should I contact?

Should you have further questions or concerns, please contact us using the Contact Us Form here.